Software, displays, cameras, and connectivity
Identify update or calibration numbers, failed features, reset attempts, and whether the same symptom returned after programming.
Mercedes-Benz model guide
Mercedes-Benz Metris Lemon Law Claims
If your Mercedes-Benz Metris keeps returning for warranty repair, remains out of service, or has an unresolved condition, build the complete record before deciding what California remedies may apply.
- Model- and configuration-aware evidence guide
- California warranty and repair framework
- Primary legal and vehicle-safety sources
Free case review
Tell us what happened.
Share a few details. The firm will contact you to discuss possible next steps.
Independent model research guide
Build the Mercedes-Benz Metris repair record before drawing conclusions.
The goal of this model page is practical: confirm vehicle identity, preserve the repair chronology, connect recurring symptoms, and identify the records needed for a fact-specific California lemon law review.
Warranty limits may differ by component and may be affected by the in-service date and mileage. Start with the booklet and written coverage supplied for this vehicle.
Model-aware documentation
Issue categories to document for a Mercedes-Benz Metris.
These are investigation prompts, not statements that the model has each problem. Select only the categories that match the actual vehicle and repair orders.
Driver-assistance and safety-system alerts
Document unavailable features, false alerts, braking or steering interventions, sensor conditions, and dealer test results.
Braking, steering, or suspension behavior
Describe pulling, noise, vibration, loss of assist, uneven response, and any effect on predictable control of the vehicle.
Climate control and thermal performance
Track weak cooling or heating, odors, intermittent operation, ambient conditions, and parts or refrigerant work performed.
Water intrusion, seals, noise, or vibration
Photograph the location and resulting damage, note weather conditions, and preserve any leak testing or body-repair findings.
Engine, power delivery, or stalling
Record the operating conditions, warning messages, speed, temperature, and whether the concern returned after repair.
Vehicle safety and service records
Mercedes-Benz Metris: NHTSA records by model year
Find your model year, distinguish a safety recall from a service bulletin or owner report, and compare the records with your vehicle’s VIN, equipment, and repair history.
Indexed source review: September 24, 2026 · Model-year window: 2021–2026
Model year 2021
2021 Mercedes-Benz Metris
The 2021 Metris index includes 7 distinct safety campaigns, covering airbags, belts, and seating, equipment and other reported systems, electrical systems and software, fuel and propulsion, brakes and stability control, visibility, cameras, and driver assistance. Owner-report entries are most numerous in equipment and other reported systems (1) and visibility, cameras, and driver assistance (1). 40 manufacturer communications are organized separately below so workshop instructions are not mistaken for confirmed owner failures. Start with any applicable safety instructions, then match the service documents and reported conditions to the actual repair orders.
Safety recalls
Safety recall
Seats
The campaign addresses crash risk, injury risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “The front passenger seat frame base may not have been welded properly.”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Metris vehicles equipped with an adjustable front passenger seat.
Remedy and status excerpt: DVUSA will notify owners, and dealers will replace the seat frame base, free of charge. DVUSA issued owners an interim notification on May 6, 2021. The recall began May 13, 2021. DVUSA's number for this recall is VS2SITZNAT.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 21V106000 — official recall, affected vehicles, and remedy
Safety recall
Seat Belts: Rear/Other: Retractor / Seat Belts: Front: Retractor / Seat Belts
The campaign addresses crash risk, injury risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard …”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies.
Remedy and status excerpt: Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 21V513000 — official recall, affected vehicles, and remedy
Safety recall
Communication: Auto Crash Notification / Electrical System: Software
The campaign addresses injury risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles.
Remedy and status excerpt: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 22V360000 — official recall, affected vehicles, and remedy
Safety recall
Fuel System, Gasoline: Delivery: Hoses, Lines/Piping, And Fittings
The campaign addresses fire risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles.
Remedy and status excerpt: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. DVUSA's number for this recall is VS2KRAUCH.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 22V134000 — official recall, affected vehicles, and remedy
Safety recall
Service Brakes, Hydraulic: Fluid
The campaign addresses crash risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles.
Remedy and status excerpt: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. DVUSA's number for this recall is VS2BE42BRE.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 22V066000 — official recall, affected vehicles, and remedy
Safety recall
Fuel System, Gasoline: Delivery: Fuel Pump
The campaign addresses crash risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “The fuel pump may shutdown, which can result in a loss of drive power.”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles.
Remedy and status excerpt: Dealers will replace the fuel pump, free of charge. DVUSA's number for this recall is 4790205.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 23V444000 — official recall, affected vehicles, and remedy
Safety recall
Equipment: Electrical: Infotainment: Video (touch)screen/Monitor/Unit / Back Over Prevention: Sensing System: Camera
The campaign addresses crash risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor …”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles.
Remedy and status excerpt: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. DVUSA's number for this recall is VS2GARPIN.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 25V463000 — official recall, affected vehicles, and remedy
Owner-reported concerns
Consumer allegations · 1 distinct reports
Equipment and other reported systems
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve the exact customer concern, affected equipment, configuration, and final repair findings.
Source examples and record coverage
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 1 distinct reports
Visibility, cameras, and driver assistance
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve weather, visibility, displayed warnings, software versions, and sensor calibration.
Source examples and record coverage
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Manufacturer communications and service bulletins
Service information · 12 distinct communications
Electrical systems and software
The text includes references to software or module updates (7), inspection or repair procedures (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check warning messages, battery tests, software versions, module replacements, and recurrence against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 10206074 — bulletin LI82.85-N-074054, 2021-12-01
- NHTSA 10215006 — bulletin LI82.85-N-074920, 2022-06-03
- NHTSA 10240175 — bulletin LI82.85-N-074054, 2023-07-06
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 7 distinct communications
Equipment and other reported systems
The text includes references to software or module updates (2), shifting or acceleration (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check the exact customer concern, affected equipment, configuration, and final repair findings against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 10205186 — bulletin LI4730N0660142, 2018-04-06
- NHTSA 10217596 — bulletin Service and Part, 2022-06-15
- NHTSA 11035563 — bulletin LI54_30-N-080701, 2026-07-01
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 7 distinct communications
Fuel and propulsion
The text includes references to warnings or diagnostic codes (3), inspection or repair procedures (2), starting or stalling (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check fuel or charging conditions, power loss, warning messages, and confirmed diagnosis against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 10212901 — bulletin 2022040011, 2022-04-01
- NHTSA 10249331 — bulletin 2023100006, 2023-12-13
- NHTSA 11034416 — bulletin LI49.10-N-080528, 2026-06-03
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 5 distinct communications
Body and closures
The text includes references to warnings or diagnostic codes (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check the affected panel or closure, water entry, noise, photographs, and repair attempts against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 10198471 — bulletin V-RC-2021040007, 2021-05-06
- NHTSA 10249334 — bulletin PDAGLACKHA, 2023-12-19
- NHTSA 11034417 — bulletin LI80.20-N-079697, 2026-06-08
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 3 distinct communications
Engine and cooling
The text includes references to warnings or diagnostic codes (1), charging or battery concerns (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check engine warnings, temperature, operating conditions, fluid levels, and repair findings against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 11011223 — bulletin LI49.00-N-078608, 2024-11-28
- NHTSA 11013887 — bulletin LI13.22-N-078825_1, 2025-02-06
- NHTSA 11017558 — bulletin LI01.20-N-079115_1, 2025-04-03
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 2 distinct communications
Transmission and driveline
The text includes references to inspection or repair procedures (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check gear selection, speed, load, vibration, and the repair procedure performed against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 11009854 — bulletin LI08.10-N-078545, 2024-10-25
- NHTSA 11023982 — bulletin LI27.19-N-079793, 2025-09-16
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 1 distinct communications
Airbags, belts, and seating
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check the seating position, restraint equipment, warning messages, and installed parts against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 1 distinct communications
Brakes and stability control
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check pedal response, warning lights, road conditions, and the technician’s findings against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 1 distinct communications
Steering
The text includes references to noise or vibration (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check steering effort, vehicle speed, direction of travel, and diagnostic findings against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 1 distinct communications
Visibility, cameras, and driver assistance
The text includes references to warnings or diagnostic codes (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check weather, visibility, displayed warnings, software versions, and sensor calibration against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Model year 2022
2022 Mercedes-Benz Metris
The 2022 Metris index includes 5 distinct safety campaigns, covering fuel and propulsion, electrical systems and software, visibility, cameras, and driver assistance, airbags, belts, and seating. Owner-report entries are most numerous in fuel and propulsion (7) and electrical systems and software (1). 31 manufacturer communications are organized separately below so workshop instructions are not mistaken for confirmed owner failures. Start with any applicable safety instructions, then match the service documents and reported conditions to the actual repair orders.
Safety recalls
Safety recall
Fuel System, Gasoline: Delivery: Hoses, Lines/Piping, And Fittings
The campaign addresses fire risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles.
Remedy and status excerpt: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. DVUSA's number for this recall is VS2KRAUCH.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 22V134000 — official recall, affected vehicles, and remedy
Safety recall
Fuel System, Gasoline: Delivery: Fuel Pump
The campaign addresses crash risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “The fuel pump may shutdown, causing a loss of drive power.”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles.
Remedy and status excerpt: Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. DVUSA's number for this recall is VS2KRAPUM2. This recall is an expansion of NHTSA recall number 23V-444.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 23V881000 — official recall, affected vehicles, and remedy
Safety recall
Fuel System, Gasoline: Delivery: Fuel Pump
The campaign addresses crash risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “The fuel pump may shutdown, which can result in a loss of drive power.”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles.
Remedy and status excerpt: Dealers will replace the fuel pump, free of charge. DVUSA's number for this recall is 4790205.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 23V444000 — official recall, affected vehicles, and remedy
Safety recall
Equipment: Electrical: Infotainment: Video (touch)screen/Monitor/Unit / Back Over Prevention: Sensing System: Camera
The campaign addresses crash risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor …”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles.
Remedy and status excerpt: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. DVUSA's number for this recall is VS2GARPIN.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 25V463000 — official recall, affected vehicles, and remedy
Safety recall
Air Bags: Air Bag/Restraint Control Module
The campaign addresses crash risk, injury risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles.
Remedy and status excerpt: Dealers will install a cover on the air bag control unit, free of charge. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning February 13, 2026.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 26V070000 — official recall, affected vehicles, and remedy
Owner-reported concerns
Consumer allegations · 7 distinct reports
Fuel and propulsion
The text includes references to warnings or diagnostic codes (3), inspection or repair procedures (2), starting or stalling (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve fuel or charging conditions, power loss, warning messages, and confirmed diagnosis.
Source examples and record coverage
- NHTSA complaint 11568852 — 2024-01-30
- NHTSA complaint 11617909 — 2024-10-03
- NHTSA complaint 11701543 — 2025-11-25
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA complaint source dataset · NHTSA complaint source dataset
Consumer allegations · 1 distinct reports
Electrical systems and software
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve warning messages, battery tests, software versions, module replacements, and recurrence.
Source examples and record coverage
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 1 distinct reports
Equipment and other reported systems
The text includes references to shifting or acceleration (1), inspection or repair procedures (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve the exact customer concern, affected equipment, configuration, and final repair findings.
Source examples and record coverage
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Manufacturer communications and service bulletins
Service information · 8 distinct communications
Electrical systems and software
The text includes references to software or module updates (5), inspection or repair procedures (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check warning messages, battery tests, software versions, module replacements, and recurrence against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 10215002 — bulletin LI82.85-N-074054, 2022-06-02
- NHTSA 10215007 — bulletin LI82.85-N-074921, 2022-06-03
- NHTSA 10240175 — bulletin LI82.85-N-074054, 2023-07-06
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 7 distinct communications
Fuel and propulsion
The text includes references to warnings or diagnostic codes (3), starting or stalling (1), software or module updates (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check fuel or charging conditions, power loss, warning messages, and confirmed diagnosis against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 10212901 — bulletin 2022040011, 2022-04-01
- NHTSA 10249331 — bulletin 2023100006, 2023-12-13
- NHTSA 11034416 — bulletin LI49.10-N-080528, 2026-06-03
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 6 distinct communications
Equipment and other reported systems
The text includes references to software or module updates (1), shifting or acceleration (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check the exact customer concern, affected equipment, configuration, and final repair findings against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 10217596 — bulletin Service and Part, 2022-06-15
- NHTSA 11005572 — bulletin VS2RADREI, 2024-07-12
- NHTSA 11035563 — bulletin LI54_30-N-080701, 2026-07-01
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 3 distinct communications
Engine and cooling
The text includes references to warnings or diagnostic codes (1), charging or battery concerns (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check engine warnings, temperature, operating conditions, fluid levels, and repair findings against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 11011223 — bulletin LI49.00-N-078608, 2024-11-28
- NHTSA 11013887 — bulletin LI13.22-N-078825_1, 2025-02-06
- NHTSA 11017558 — bulletin LI01.20-N-079115_1, 2025-04-03
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 2 distinct communications
Body and closures
The text includes references to warnings or diagnostic codes (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check the affected panel or closure, water entry, noise, photographs, and repair attempts against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 10249334 — bulletin PDAGLACKHA, 2023-12-19
- NHTSA 11034417 — bulletin LI80.20-N-079697, 2026-06-08
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 2 distinct communications
Transmission and driveline
The text includes references to inspection or repair procedures (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check gear selection, speed, load, vibration, and the repair procedure performed against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 11009854 — bulletin LI08.10-N-078545, 2024-10-25
- NHTSA 11023982 — bulletin LI27.19-N-079793, 2025-09-16
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 1 distinct communications
Brakes and stability control
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check pedal response, warning lights, road conditions, and the technician’s findings against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 1 distinct communications
Steering
The text includes references to noise or vibration (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check steering effort, vehicle speed, direction of travel, and diagnostic findings against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 1 distinct communications
Visibility, cameras, and driver assistance
The text includes references to warnings or diagnostic codes (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check weather, visibility, displayed warnings, software versions, and sensor calibration against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Model year 2023
2023 Mercedes-Benz Metris
The 2023 Metris index includes 4 distinct safety campaigns, covering fuel and propulsion, electrical systems and software, visibility, cameras, and driver assistance, airbags, belts, and seating. Owner-report entries are most numerous in airbags, belts, and seating (1) and visibility, cameras, and driver assistance (1). 15 manufacturer communications are organized separately below so workshop instructions are not mistaken for confirmed owner failures. Start with any applicable safety instructions, then match the service documents and reported conditions to the actual repair orders.
Safety recalls
Safety recall
Fuel System, Gasoline: Delivery: Fuel Pump
The campaign addresses crash risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “The fuel pump may shutdown, causing a loss of drive power.”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles.
Remedy and status excerpt: Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. DVUSA's number for this recall is VS2KRAPUM2. This recall is an expansion of NHTSA recall number 23V-444.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 23V881000 — official recall, affected vehicles, and remedy
Safety recall
Fuel System, Gasoline: Delivery: Fuel Pump
The campaign addresses crash risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “The fuel pump may shutdown, which can result in a loss of drive power.”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles.
Remedy and status excerpt: Dealers will replace the fuel pump, free of charge. DVUSA's number for this recall is 4790205.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 23V444000 — official recall, affected vehicles, and remedy
Safety recall
Equipment: Electrical: Infotainment: Video (touch)screen/Monitor/Unit / Back Over Prevention: Sensing System: Camera
The campaign addresses crash risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor …”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles.
Remedy and status excerpt: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. DVUSA's number for this recall is VS2GARPIN.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 25V463000 — official recall, affected vehicles, and remedy
Safety recall
Air Bags: Air Bag/Restraint Control Module
The campaign addresses crash risk, injury risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Daimler Vans USA, LLC.
Reported condition: “Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.”
Scope, remedy, and official notice
Applicability in the source: Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles.
Remedy and status excerpt: Dealers will install a cover on the air bag control unit, free of charge. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning February 13, 2026.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 26V070000 — official recall, affected vehicles, and remedy
Owner-reported concerns
Consumer allegations · 1 distinct reports
Airbags, belts, and seating
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve the seating position, restraint equipment, warning messages, and installed parts.
Source examples and record coverage
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 1 distinct reports
Visibility, cameras, and driver assistance
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve weather, visibility, displayed warnings, software versions, and sensor calibration.
Source examples and record coverage
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 1 distinct reports
Steering
The text includes references to inspection or repair procedures (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve steering effort, vehicle speed, direction of travel, and diagnostic findings.
Source examples and record coverage
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Manufacturer communications and service bulletins
Service information · 4 distinct communications
Equipment and other reported systems
The text includes references to software or module updates (1), shifting or acceleration (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check the exact customer concern, affected equipment, configuration, and final repair findings against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 10246043 — bulletin NCU-23P2094109, 2023-10-03
- NHTSA 11024928 — bulletin 24V5497749, 2025-10-06
- NHTSA 11035563 — bulletin LI54_30-N-080701, 2026-07-01
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 3 distinct communications
Engine and cooling
The text includes references to warnings or diagnostic codes (1), charging or battery concerns (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check engine warnings, temperature, operating conditions, fluid levels, and repair findings against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 11011223 — bulletin LI49.00-N-078608, 2024-11-28
- NHTSA 11013887 — bulletin LI13.22-N-078825_1, 2025-02-06
- NHTSA 11017558 — bulletin LI01.20-N-079115_1, 2025-04-03
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 3 distinct communications
Fuel and propulsion
The text includes references to warnings or diagnostic codes (3), starting or stalling (1), software or module updates (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check fuel or charging conditions, power loss, warning messages, and confirmed diagnosis against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 11014726 — bulletin LI07.70-N-078824, 2025-02-12
- NHTSA 11033163 — bulletin LI47.50-N-072080_4, 2026-05-07
- NHTSA 11034416 — bulletin LI49.10-N-080528, 2026-06-03
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 2 distinct communications
Body and closures
The text includes references to warnings or diagnostic codes (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check the affected panel or closure, water entry, noise, photographs, and repair attempts against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 10249334 — bulletin PDAGLACKHA, 2023-12-19
- NHTSA 11034417 — bulletin LI80.20-N-079697, 2026-06-08
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 2 distinct communications
Transmission and driveline
The text includes references to inspection or repair procedures (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check gear selection, speed, load, vibration, and the repair procedure performed against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
- NHTSA 11009854 — bulletin LI08.10-N-078545, 2024-10-25
- NHTSA 11023982 — bulletin LI27.19-N-079793, 2025-09-16
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 1 distinct communications
Visibility, cameras, and driver assistance
The text includes references to warnings or diagnostic codes (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check weather, visibility, displayed warnings, software versions, and sensor calibration against the document’s VIN, trim, and equipment limits.
Source examples and record coverage
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Repair chronology
Turn every Metris visit into a usable timeline.
Place the final repair orders in date and mileage order. Compare the customer complaint, technician findings, correction, and post-repair result instead of relying only on a dealer summary or online discussion.
Keep visits marked “could not duplicate,” “operating as designed,” or “no fault found.” Those entries may still show that the concern was reported and that an opportunity to inspect was provided.
1Date and mileage
2Complaint in the driver’s words
3Diagnosis and testing performed
4Parts, software, or correction
5Days unavailable and post-repair result
California legal framework
The statute applies to the evidence—not the badge.
California Civil Code section 1793.2 addresses warranty repair obligations and, in specified circumstances, replacement or restitution after a reasonable number of repair attempts. Section 1793.22 defines the Tanner presumption and “nonconformity.” Those provisions require a fact-specific analysis.
Applicable warranty
Identify the written coverage in effect when the concern was presented.
Repair opportunity
Show when and how the manufacturer or authorized facility received the vehicle.
Substantial impairment
Document the effect on use, value, or safety rather than relying on labels.
Remedy analysis
Compare restitution, replacement, negotiated resolutions, offsets, and supporting damages.
Warranty and escalation record
Separate the Mercedes-Benz Metris warranty from other contracts.
A manufacturer warranty, certified coverage, dealer promise, and separately purchased service contract may have different obligors and terms. Preserve each document instead of calling all coverage an “extended warranty.”
Save every Mercedes-Benz dealer message, repair authorization, parts-delay explanation, manufacturer case number, and written response. A phone call may matter, but a dated email, text, or letter usually makes the sequence easier to prove.
Primary and practical sources
Verify the law, vehicle, and warranty separately.
More Mercedes-Benz guides
Browse other models.
Clear answers
Mercedes-Benz Metris lemon law questions
Can a Mercedes-Benz Metris qualify under California lemon law?
It may, but the model name alone does not decide eligibility. A review should match the exact vehicle to an applicable written warranty and examine the repair opportunities, recurring nonconformity, mileage, downtime, and effect on use, value, or safety.
How many Metris repair attempts are required?
There is no universal count that decides every case. California’s Tanner presumption describes specific circumstances, but claims can require a broader analysis of whether the manufacturer had a reasonable opportunity to repair the warranty problem.
Does a recall or service campaign prove that my Metris is a lemon?
No. Recall, campaign, complaint, or bulletin information may provide context, but it does not prove the condition exists in this vehicle or establish a lemon law claim. Use VIN-specific information and the actual repair record.
What Mercedes-Benz Metris records should I save?
Keep the purchase or lease agreement, warranty booklet, every final repair order, current registration and payoff information, photographs or videos, towing and rental records, and dealer or manufacturer messages and case numbers.
Can a used or leased Metris qualify?
Possibly. The answer depends on the transaction, vehicle history, warranty that applied, timing of the repair visits, and other facts. A used or leased vehicle should be evaluated from its own documents.
What remedies may be available for a qualifying Mercedes-Benz Metris?
Depending on the facts and current law, possible outcomes can include restitution or repurchase, replacement, a negotiated cash resolution, warranty relief, incidental damages, or other remedies. No particular outcome is guaranteed.
Free case review
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