Charging, charge-port, or onboard-charger operation
Record charger type, location, temperature, error message, charge rate, cable used, and whether another charger was tested.
Kia model guide
If your Kia EV9 keeps returning for warranty repair, remains out of service, or has an unresolved condition, build the complete record before deciding what California remedies may apply.
Free case review
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Independent model research guide
Use this page as a document-building path for the exact vehicle—not as a substitute for its warranty, VIN record, final repair orders, or legal advice based on the facts.
Badges and model names do not always identify the complete drivetrain or warranty package. Confirm the build data and coverage before comparing another vehicle’s history.
Model-aware documentation
These are investigation prompts, not statements that the model has each problem. Select only the categories that match the actual vehicle and repair orders.
Record charger type, location, temperature, error message, charge rate, cable used, and whether another charger was tested.
Note loss of propulsion, reduced-power messages, shutdowns, restart behavior, road conditions, and diagnostic work performed.
Save photographs of warning lights, no-start events, battery replacements, diagnostic codes, and modules tested or replaced.
Identify update or calibration numbers, failed features, reset attempts, and whether the same symptom returned after programming.
Document unavailable features, false alerts, braking or steering interventions, sensor conditions, and dealer test results.
Describe pulling, noise, vibration, loss of assist, uneven response, and any effect on predictable control of the vehicle.
Vehicle safety and service records
Find your model year, distinguish a safety recall from a service bulletin or owner report, and compare the records with your vehicle’s VIN, equipment, and repair history.
Indexed source review: September 24, 2026 · Model-year window: 2021–2026
Model year 2024
The 2024 EV9 index includes 7 distinct safety campaigns, covering electrical systems and software, body and closures, airbags, belts, and seating, transmission and driveline, brakes and stability control, fuel and propulsion. Owner-report entries are most numerous in electrical systems and software (102) and equipment and other reported systems (57). 79 manufacturer communications are organized separately below so workshop instructions are not mistaken for confirmed owner failures. Start with any applicable safety instructions, then match the service documents and reported conditions to the actual repair orders.
Safety recall
The campaign addresses crash risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Kia America, Inc..
Reported condition: “Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."”
Applicability in the source: Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles.
Remedy and status excerpt: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Kia's number for this recall is SC326.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 24V757000 — official recall, affected vehicles, and remedy
Safety recall
The campaign addresses crash risk, injury risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Kia America, Inc..
Reported condition: “The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."”
Applicability in the source: Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles.
Remedy and status excerpt: Dealers will replace the impact absorbing plates mounted on the headliner, free of charge. Kia's number for this recall is SC317.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 24V400000 — official recall, affected vehicles, and remedy
Safety recall
The campaign addresses crash risk, injury risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Kia America, Inc..
Reported condition: “The front passenger seat belt retractor cover may not be secured properly, which can cause the front passenger seat belt automatic locking retractor (ALR) and emergency locking retractor (ELR) to not operate as intended. As …”
Applicability in the source: Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles.
Remedy and status excerpt: Dealers will replace the front passenger seat belt assembly, free of charge. Kia's number for this recall is SC312.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 24V338000 — official recall, affected vehicles, and remedy
Safety recall
The campaign addresses crash risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Kia America, Inc..
Reported condition: “The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.”
Applicability in the source: Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles.
Remedy and status excerpt: Dealers will replace the gear drive unit, free of charge. Kia's number for this recall is SC308.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 24V271000 — official recall, affected vehicles, and remedy
Safety recall
The campaign addresses crash risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Kia America, Inc..
Reported condition: “A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.”
Applicability in the source: Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles.
Remedy and status excerpt: Dealers will update the integrated electronic brake software, free of charge. Kia's number for this recall is SC324.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 24V693000 — official recall, affected vehicles, and remedy
Safety recall
The campaign addresses injury risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Kia America, Inc..
Reported condition: “The second- and third-row seat mounting bolts may be missing.”
Applicability in the source: Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles.
Remedy and status excerpt: Dealers will inspect and install mounting bolts as necessary free of charge. Kia's number for this recall is SC329.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 24V962000 — official recall, affected vehicles, and remedy
Safety recall
The campaign addresses fire risk, injury risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Kia America, Inc..
Reported condition: “The high voltage battery cells may contain misaligned electrodes, which can lead to a fire while parked or driving.”
Park an affected vehicle outside and away from structures as instructed by the manufacturer. Confirm current precautions and repair arrangements.
Applicability in the source: Kia America, Inc. (Kia) is recalling certain 2022-2024 EV6 and 2024 EV9 vehicles.
Remedy and status excerpt: Owners are advised to park outside and away from structures and limit their charge to a maximum of 80% until the recall repair is complete. Dealers will replace the high voltage battery system assembly, free of charge. Kia's number for this recall is SC375. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 17, 2026.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 26V431000 — official recall, affected vehicles, and remedy
Consumer allegations · 102 distinct reports
The text includes references to charging or battery concerns (41), warnings or diagnostic codes (26), shifting or acceleration (14). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve warning messages, battery tests, software versions, module replacements, and recurrence.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA complaint source dataset · NHTSA complaint source dataset
Consumer allegations · 43 distinct reports
The text includes references to warnings or diagnostic codes (13), charging or battery concerns (6), inspection or repair procedures (4). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve weather, visibility, displayed warnings, software versions, and sensor calibration.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA complaint source dataset · NHTSA complaint source dataset
Consumer allegations · 57 distinct reports
The text includes references to warnings or diagnostic codes (12), charging or battery concerns (12), shifting or acceleration (10). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve the exact customer concern, affected equipment, configuration, and final repair findings.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA complaint source dataset · NHTSA complaint source dataset
Consumer allegations · 31 distinct reports
The text includes references to noise or vibration (10), inspection or repair procedures (10), warnings or diagnostic codes (4). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve speed, road conditions, tire condition, alignment measurements, and replaced parts.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA complaint source dataset · NHTSA complaint source dataset
Consumer allegations · 18 distinct reports
The text includes references to shifting or acceleration (7), noise or vibration (3), warnings or diagnostic codes (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve the seating position, restraint equipment, warning messages, and installed parts.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA complaint source dataset · NHTSA complaint source dataset
Consumer allegations · 15 distinct reports
The text includes references to noise or vibration (7), warnings or diagnostic codes (2), inspection or repair procedures (2). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve steering effort, vehicle speed, direction of travel, and diagnostic findings.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA complaint source dataset · NHTSA complaint source dataset
Consumer allegations · 10 distinct reports
The text includes references to charging or battery concerns (6), warnings or diagnostic codes (4), shifting or acceleration (2). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve fuel or charging conditions, power loss, warning messages, and confirmed diagnosis.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA complaint source dataset · NHTSA complaint source dataset
Consumer allegations · 9 distinct reports
The text includes references to shifting or acceleration (5), warnings or diagnostic codes (3). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve gear selection, speed, load, vibration, and the repair procedure performed.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA complaint source dataset · NHTSA complaint source dataset
Consumer allegations · 9 distinct reports
The text includes references to warnings or diagnostic codes (4), shifting or acceleration (4), charging or battery concerns (2). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve pedal response, warning lights, road conditions, and the technician’s findings.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA complaint source dataset · NHTSA complaint source dataset
Consumer allegations · 8 distinct reports
The text includes references to noise or vibration (2), warnings or diagnostic codes (1), charging or battery concerns (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve the affected panel or closure, water entry, noise, photographs, and repair attempts.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA complaint source dataset · NHTSA complaint source dataset
Consumer allegations · 6 distinct reports
The text includes references to warnings or diagnostic codes (2). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve the lamp or signal involved, conditions of use, warning indicators, and repair results.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 4 distinct reports
The text includes references to charging or battery concerns (2), shifting or acceleration (2), warnings or diagnostic codes (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve engine warnings, temperature, operating conditions, fluid levels, and repair findings.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA complaint source dataset · NHTSA complaint source dataset
Service information · 50 distinct communications
The text includes references to software or module updates (28), charging or battery concerns (21), warnings or diagnostic codes (11). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check warning messages, battery tests, software versions, module replacements, and recurrence against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 13 distinct communications
The text includes references to software or module updates (5), warnings or diagnostic codes (1), inspection or repair procedures (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check weather, visibility, displayed warnings, software versions, and sensor calibration against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 5 distinct communications
The text includes references to software or module updates (3), shifting or acceleration (3), warnings or diagnostic codes (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check gear selection, speed, load, vibration, and the repair procedure performed against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA manufacturer-communication source dataset · NHTSA manufacturer-communication source dataset
Service information · 4 distinct communications
The text includes references to software or module updates (4), charging or battery concerns (4). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check fuel or charging conditions, power loss, warning messages, and confirmed diagnosis against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 2 distinct communications
The text includes references to software or module updates (2). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check the seating position, restraint equipment, warning messages, and installed parts against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 2 distinct communications
The text includes references to inspection or repair procedures (2). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check the lamp or signal involved, conditions of use, warning indicators, and repair results against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 2 distinct communications
The text includes references to noise or vibration (1), shifting or acceleration (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check the affected panel or closure, water entry, noise, photographs, and repair attempts against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 1 distinct communications
The text includes references to software or module updates (1), charging or battery concerns (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check the exact customer concern, affected equipment, configuration, and final repair findings against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Agency record · Closed
The 2024 EV9 is listed in this investigation record. An investigation concerns an agency inquiry; its opening is not a final defect determination, and closure alone is not a finding that every vehicle is safe or repaired.
Agency summary excerpt: “On April 29, 2025, NHTSA’s Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE25004) to investigate inoperative windshield wipers in model year (MY) 2024-2025 Kia EV9 vehicles. The complaints report windshield wipers that malfunction while driving, when snow and/or …”
In view of Kia’s field action, ODI is closing this Preliminary Evaluation. ODI will take additional action if warranted by future circumstances.To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
NHTSA PE25004 — investigation history and official disposition
NHTSA safety-data entry
Overall: 5 of 5 stars · Frontal: 4 of 5 stars · Side: 5 of 5 stars · Rollover: 4 of 5 stars
These results belong to the stated model year and configuration. Do not transfer them to a different body style, drivetrain, or trim. A rating does not resolve whether a particular vehicle has an open recall or recurring repair condition.
NHTSA safety-data entry
Overall: 5 of 5 stars · Frontal: 4 of 5 stars · Side: 5 of 5 stars · Rollover: 4 of 5 stars
These results belong to the stated model year and configuration. Do not transfer them to a different body style, drivetrain, or trim. A rating does not resolve whether a particular vehicle has an open recall or recurring repair condition.
Model year 2025
The 2025 EV9 index includes 4 distinct safety campaigns, covering electrical systems and software, airbags, belts, and seating, transmission and driveline, fuel and propulsion. Owner-report entries are most numerous in suspension, wheels, and tires (6) and visibility, cameras, and driver assistance (4). 53 manufacturer communications are organized separately below so workshop instructions are not mistaken for confirmed owner failures. Start with any applicable safety instructions, then match the service documents and reported conditions to the actual repair orders.
Safety recall
The campaign addresses crash risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Kia America, Inc..
Reported condition: “Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."”
Applicability in the source: Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles.
Remedy and status excerpt: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Kia's number for this recall is SC326.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 24V757000 — official recall, affected vehicles, and remedy
Safety recall
The campaign addresses injury risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Kia America, Inc..
Reported condition: “The second- and third-row seat mounting bolts may be missing.”
Applicability in the source: Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles.
Remedy and status excerpt: Dealers will inspect and install mounting bolts as necessary free of charge. Kia's number for this recall is SC329.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 24V962000 — official recall, affected vehicles, and remedy
Safety recall
The campaign addresses crash risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Kia America, Inc..
Reported condition: “The rear gear drive unit (GDU) motor shaft may have been improperly welded and become damaged, causing a loss of drive power.”
Applicability in the source: Kia America, Inc. (Kia) is recalling certain 2025 EV9 vehicles.
Remedy and status excerpt: Dealers will replace the rear GDU, free of charge. Kia's number for this recall is SC337.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 25V115000 — official recall, affected vehicles, and remedy
Safety recall
The campaign addresses crash risk, injury risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Kia America, Inc..
Reported condition: “Due to improper routing, the Occupant Detection System (ODS) may not deactivate the air bag when a child or child seat is in the front passenger seat. As such, these vehicles fail to comply with …”
Applicability in the source: Kia America, Inc (Kia) is recalling certain 2025-2026 EV9 vehicles.
Remedy and status excerpt: Dealers will inspect and replace the ODS mat and bladder tube with a new one and ensure proper routing as necessary, free of charge. Kia's number for this recall is SC379. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 4, 2026.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 26V545000 — official recall, affected vehicles, and remedy
Consumer allegations · 4 distinct reports
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve weather, visibility, displayed warnings, software versions, and sensor calibration.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 6 distinct reports
The text includes references to noise or vibration (3), inspection or repair procedures (2), warnings or diagnostic codes (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve speed, road conditions, tire condition, alignment measurements, and replaced parts.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 3 distinct reports
The text includes references to noise or vibration (1), software or module updates (1), charging or battery concerns (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve gear selection, speed, load, vibration, and the repair procedure performed.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 3 distinct reports
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve the seating position, restraint equipment, warning messages, and installed parts.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 3 distinct reports
The text includes references to noise or vibration (2). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve steering effort, vehicle speed, direction of travel, and diagnostic findings.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 3 distinct reports
The text includes references to software or module updates (2), charging or battery concerns (2), warnings or diagnostic codes (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve warning messages, battery tests, software versions, module replacements, and recurrence.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 2 distinct reports
The text includes references to noise or vibration (1), software or module updates (1), shifting or acceleration (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve pedal response, warning lights, road conditions, and the technician’s findings.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 1 distinct reports
The text includes references to noise or vibration (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve fuel or charging conditions, power loss, warning messages, and confirmed diagnosis.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 1 distinct reports
The text includes references to warnings or diagnostic codes (1), software or module updates (1), charging or battery concerns (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve the exact customer concern, affected equipment, configuration, and final repair findings.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 1 distinct reports
The text includes references to charging or battery concerns (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve engine warnings, temperature, operating conditions, fluid levels, and repair findings.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 34 distinct communications
The text includes references to software or module updates (20), charging or battery concerns (10), warnings or diagnostic codes (3). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check warning messages, battery tests, software versions, module replacements, and recurrence against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 12 distinct communications
The text includes references to software or module updates (4), warnings or diagnostic codes (1), inspection or repair procedures (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check weather, visibility, displayed warnings, software versions, and sensor calibration against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 3 distinct communications
The text includes references to noise or vibration (1), shifting or acceleration (1), inspection or repair procedures (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check the affected panel or closure, water entry, noise, photographs, and repair attempts against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 2 distinct communications
The text includes references to software or module updates (2), charging or battery concerns (2). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check fuel or charging conditions, power loss, warning messages, and confirmed diagnosis against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 2 distinct communications
The text includes references to software or module updates (1), shifting or acceleration (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check gear selection, speed, load, vibration, and the repair procedure performed against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Agency record · Closed
The 2025 EV9 is listed in this investigation record. An investigation concerns an agency inquiry; its opening is not a final defect determination, and closure alone is not a finding that every vehicle is safe or repaired.
Agency summary excerpt: “On April 29, 2025, NHTSA’s Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE25004) to investigate inoperative windshield wipers in model year (MY) 2024-2025 Kia EV9 vehicles. The complaints report windshield wipers that malfunction while driving, when snow and/or …”
In view of Kia’s field action, ODI is closing this Preliminary Evaluation. ODI will take additional action if warranted by future circumstances.To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
NHTSA PE25004 — investigation history and official disposition
NHTSA safety-data entry
Overall: 5 of 5 stars · Frontal: 4 of 5 stars · Side: 5 of 5 stars · Rollover: 4 of 5 stars
These results belong to the stated model year and configuration. Do not transfer them to a different body style, drivetrain, or trim. A rating does not resolve whether a particular vehicle has an open recall or recurring repair condition.
NHTSA safety-data entry
Overall: 5 of 5 stars · Frontal: 4 of 5 stars · Side: 5 of 5 stars · Rollover: 4 of 5 stars
These results belong to the stated model year and configuration. Do not transfer them to a different body style, drivetrain, or trim. A rating does not resolve whether a particular vehicle has an open recall or recurring repair condition.
Model year 2026
The 2026 EV9 index includes 2 distinct safety campaigns, covering airbags, belts, and seating, electrical systems and software. Owner-report entries are most numerous in electrical systems and software (12) and equipment and other reported systems (6). 41 manufacturer communications are organized separately below so workshop instructions are not mistaken for confirmed owner failures. Start with any applicable safety instructions, then match the service documents and reported conditions to the actual repair orders.
Safety recall
The campaign addresses crash risk, injury risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Kia America, Inc..
Reported condition: “Due to improper routing, the Occupant Detection System (ODS) may not deactivate the air bag when a child or child seat is in the front passenger seat. As such, these vehicles fail to comply with …”
Applicability in the source: Kia America, Inc (Kia) is recalling certain 2025-2026 EV9 vehicles.
Remedy and status excerpt: Dealers will inspect and replace the ODS mat and bladder tube with a new one and ensure proper routing as necessary, free of charge. Kia's number for this recall is SC379. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 4, 2026.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 26V545000 — official recall, affected vehicles, and remedy
Safety recall
The campaign addresses crash risk involving the listed component. Its applicability is limited to the affected vehicles and equipment described by Kia America, Inc..
Reported condition: “Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Controls and Displays" and 138, …”
Applicability in the source: Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles.
Remedy and status excerpt: The instrument panel display software will be updated over-the-air (OTA) or by a dealer, free of charge. Kia's number for this recall is SC361. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on February 9, 2026.
A model-year match does not establish that this VIN is affected or still unrepaired. Keep the campaign number, dealer repair order, and completion date together.
NHTSA 26V046000 — official recall, affected vehicles, and remedy
Consumer allegations · 12 distinct reports
The text includes references to charging or battery concerns (6), warnings or diagnostic codes (2), shifting or acceleration (2). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve warning messages, battery tests, software versions, module replacements, and recurrence.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 6 distinct reports
The text includes references to warnings or diagnostic codes (2), noise or vibration (2), charging or battery concerns (2). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve the exact customer concern, affected equipment, configuration, and final repair findings.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 4 distinct reports
The text includes references to inspection or repair procedures (2), warnings or diagnostic codes (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve weather, visibility, displayed warnings, software versions, and sensor calibration.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 3 distinct reports
The text includes references to noise or vibration (2), warnings or diagnostic codes (1), inspection or repair procedures (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve speed, road conditions, tire condition, alignment measurements, and replaced parts.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 2 distinct reports
The text includes references to warnings or diagnostic codes (1), charging or battery concerns (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve fuel or charging conditions, power loss, warning messages, and confirmed diagnosis.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 2 distinct reports
The text includes references to noise or vibration (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve the affected panel or closure, water entry, noise, photographs, and repair attempts.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 2 distinct reports
The text includes references to noise or vibration (2), inspection or repair procedures (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve steering effort, vehicle speed, direction of travel, and diagnostic findings.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 2 distinct reports
The text includes references to noise or vibration (1), shifting or acceleration (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve the seating position, restraint equipment, warning messages, and installed parts.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 1 distinct reports
The text includes references to charging or battery concerns (1). These are text themes, not verified causes or separate failure counts.
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve engine warnings, temperature, operating conditions, fluid levels, and repair findings.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Consumer allegations · 1 distinct reports
These submissions are grouped by their NHTSA component tags. They are allegations, not agency findings, and a report can carry more than one tag. For a case-specific comparison, preserve pedal response, warning lights, road conditions, and the technician’s findings.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 23 distinct communications
The text includes references to software or module updates (15), charging or battery concerns (8), warnings or diagnostic codes (5). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check warning messages, battery tests, software versions, module replacements, and recurrence against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 14 distinct communications
The text includes references to software or module updates (5), warnings or diagnostic codes (2), inspection or repair procedures (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check weather, visibility, displayed warnings, software versions, and sensor calibration against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 2 distinct communications
The text includes references to noise or vibration (2). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check the seating position, restraint equipment, warning messages, and installed parts against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 1 distinct communications
The text includes references to warnings or diagnostic codes (1), charging or battery concerns (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check fuel or charging conditions, power loss, warning messages, and confirmed diagnosis against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
Service information · 1 distinct communications
The text includes references to inspection or repair procedures (1). These are text themes, not verified causes or separate failure counts.
This group collects manufacturer instructions under the listed system. A bulletin may concern diagnosis, routine service, parts, software, or administration; its existence does not establish that every vehicle has a defect. Check the affected panel or closure, water entry, noise, photographs, and repair attempts against the document’s VIN, trim, and equipment limits.
Examples are selected from the beginning, middle, and end of this group’s date-ordered records; they are not a frequency or severity ranking.
NHTSA safety-data entry
Overall: 5 of 5 stars · Frontal: 4 of 5 stars · Side: 5 of 5 stars · Rollover: 4 of 5 stars
These results belong to the stated model year and configuration. Do not transfer them to a different body style, drivetrain, or trim. A rating does not resolve whether a particular vehicle has an open recall or recurring repair condition.
NHTSA safety-data entry
Overall: 5 of 5 stars · Frontal: 4 of 5 stars · Side: 5 of 5 stars · Rollover: 4 of 5 stars
These results belong to the stated model year and configuration. Do not transfer them to a different body style, drivetrain, or trim. A rating does not resolve whether a particular vehicle has an open recall or recurring repair condition.
Repair chronology
Place the final repair orders in date and mileage order. Compare the customer complaint, technician findings, correction, and post-repair result instead of relying only on a dealer summary or online discussion.
Do not combine multiple visits into one estimate. Open and close dates, mileage, parts delays, diagnostic time, and the date the vehicle was actually available can answer different questions.
California legal framework
California Civil Code section 1793.2 addresses warranty repair obligations and, in specified circumstances, replacement or restitution after a reasonable number of repair attempts. Section 1793.22 defines the Tanner presumption and “nonconformity.” Those provisions require a fact-specific analysis.
Identify the written coverage in effect when the concern was presented.
Show when and how the manufacturer or authorized facility received the vehicle.
Document the effect on use, value, or safety rather than relying on labels.
Compare restitution, replacement, negotiated resolutions, offsets, and supporting damages.
Warranty and escalation record
A manufacturer warranty, certified coverage, dealer promise, and separately purchased service contract may have different obligors and terms. Preserve each document instead of calling all coverage an “extended warranty.”
Save every Kia dealer message, repair authorization, parts-delay explanation, manufacturer case number, and written response. A phone call may matter, but a dated email, text, or letter usually makes the sequence easier to prove.
Primary and practical sources
Clear answers
It may, but the model name alone does not decide eligibility. A review should match the exact vehicle to an applicable written warranty and examine the repair opportunities, recurring nonconformity, mileage, downtime, and effect on use, value, or safety.
There is no universal count that decides every case. California’s Tanner presumption describes specific circumstances, but claims can require a broader analysis of whether the manufacturer had a reasonable opportunity to repair the warranty problem.
No. Recall, campaign, complaint, or bulletin information may provide context, but it does not prove the condition exists in this vehicle or establish a lemon law claim. Use VIN-specific information and the actual repair record.
Keep the purchase or lease agreement, warranty booklet, every final repair order, current registration and payoff information, photographs or videos, towing and rental records, and dealer or manufacturer messages and case numbers.
Possibly. The answer depends on the transaction, vehicle history, warranty that applied, timing of the repair visits, and other facts. A used or leased vehicle should be evaluated from its own documents.
Depending on the facts and current law, possible outcomes can include restitution or repurchase, replacement, a negotiated cash resolution, warranty relief, incidental damages, or other remedies. No particular outcome is guaranteed.
Free case review
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